Effective Date: 22/05/2025

Welcome to Smartfoods! By using our website and services, you agree to comply with the following Terms and Conditions. Please read them carefully.

General Overview

These Terms and Conditions govern your use of Smartfoods and its products, including purchases, refunds, and customer interactions. By accessing our website, you accept these terms in full.

Orders & Payment

✔ All orders placed through Smartfoods are subject to availability and confirmation. ✔ Payments must be completed before order processing begins. ✔ We accept various payment methods, including credit/debit cards, bank transfers, and mobile payments.

Shipping & Delivery

✔ Orders are processed within Three Business Days and delivered based on location and availability. ✔ Smartfoods is not responsible for delays caused by external factors such as weather or logistics issues. ✔ Customers must provide accurate delivery details to avoid failed deliveries.

Refund & Returns Policy

✔ Packaged foods and drinks – Refunds are eligible within 4 business days of purchase. ✔ Fresh foods (fruits, vegetables, dairy, meat, etc.) – Non-refundable due to their perishable nature. ✔ Refunds are processed within 5–7 business days upon approval.

For full details, visit our Refund Policy.

Privacy & Data Protection

✔ We collect and store customer data securely, following industry standards. ✔ Personal information is used only for order processing, customer support, and marketing (if opted in). ✔ For more details, refer to our Privacy Policy.

User Responsibilities

✔ Customers must provide accurate information when placing orders. ✔ Misuse of our website, fraudulent transactions, or violation of policies may result in account suspension. ✔ Users must comply with all applicable laws when using Smartfoods services.

Limitation of Liability

✔ Smartfoods is not liable for any indirect, incidental, or consequential damages arising from product use. ✔ We strive for accuracy, but errors in pricing, descriptions, or availability may occur.

Changes to Terms

✔ Smartfoods reserves the right to update these Terms and Conditions at any time. ✔ Continued use of our services after updates means acceptance of the revised terms.

For inquiries, contact us at support@smartfoods.live or visit Smartfoods.